IMPORTANT NOTICE: Modification of the conditions of the Fixed Contract

As a result of the supervening need to change the positioning of the offer and with the need to enable WINDTRE to continue to provide service levels in line with growing market needs, as of January 1, 2024, the cost of the Office Maxi offer will be increased by 10 euros (excluding VAT) per month and the cost of the Office Plus offer will be increased by 3 euros (excluding VAT) per month.

Customers affected by the above change will receive a specific notice in the WINDTRE Phone Account issued in November 2023.

Ways to Exercise the Right of Withdrawal
As provided for in Article 98-septies decies, paragraph 5 of Legislative Decree 207/2021 (formerly Article 70, paragraph 4 of Legislative Decree 259/03), if you do not accept these changes, you may exercise your right to withdraw from WINDTRE services or switch to another operator without penalty or disconnection costs by February 1, 2024, by sending a notice having as the reason for withdrawal "Change of contractual conditions" through one of the following channels: Registered Letter A/R to the following address: Wind Tre S.p.A. Customer Service 1928 Casella Postale n. 14155 Ufficio Postale Milano 65 - 20152 Milan; PEC at CustomerCareWindTreBusiness@pec.windtre.it; call to 1928 to acquire your request; by connecting to the following link https://selfcare.windtrebusiness.it.

In case of switching to another operator with number retention, in addition to sending the notice of withdrawal, it is necessary to make the request to switch directly to the other operator by the deadline of February 1, 2024.

In the case of withdrawal, if the line affected by the change was associated with a contract for the installment purchase of a product in force (e.g. Modem, Telephone, etc.), in the aforementioned communication and before withdrawing from the contract or switching to another operator, you will be able to decide whether to pay the remaining installments also in a lump sum or to keep the installment payment active with installment payment until the natural expiration date, indicating this choice in the communication that will send.
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