Wind Tre Business

Premium Services (VAS)

What are premium or commonly referred to as VAS services?
The premium services (VAS), also called "content" or "premium", are paid services, offered by third parties via SMS or data connection, outside the basic telecommunications services offered by WINDTRE. The most common premium services (VAS) include: horoscopes, games, streaming videos and music, news (Sport, Football, Gossip, News,…), weather, ringtones and others.

How much do premium services (VAS) cost?
The premium services (VAS) have a variable price, which can usually provide for a fee to be paid depending on the type of service you have chosen to activate and / or subscribe on a weekly basis or for single content using the residual credit of the your SIM (in the case of an active rechargeable offer) or directly in your telephone account (in the case of a postpaid offer).

How are they activated?
For the activation of premium services (VAS), depending on the case, it is necessary to confirm the will to purchase by following the procedure indicated or send an SMS request, but always and only with your consent.

Can Premium Services (VAS) be deactivated?
You can deactivate the active service at any time, by following the procedure indicated on the site where the service is used, in the SMS received at the time of activation, by calling the toll-free number of the Call Center Unico CSP free of charge at 800.44.22.99.

Where can I view the list of my active services?
You can know the list of your active services by contacting Customer Service.

It is true that from 01 December 2020 WINDTRE has activated a process for the activation of premium services (VAS) which involves, during the activation process, the insertion of a security code (OTP mode - One Time Password) on its own SIM?
Yes, this process guarantees, in an even more transparent and conscious way, the will to activate a premium service (VAS), this is because, if the security code received on your SIM, is not entered in time and correctly, it will not will allow the activation of the service. For more information visit the dedicated page.

What will happen on 18/04/2021?
WINDTRE communicates to all Customers who did not have active barring to date, informing them through its own channels and with specific press campaigns, which from 18/04/2021 will automatically activate, and free of charge, the so-called barring on all prepaid and post-paid numbers, unless expressly refused.

In case of afterthought will it be possible to request a refund?
You will be able to request a refund for "afterthought" within 6 hours from the moment of activation of the service.

Assistance and Support
For Assistance and Support on Premium Services (VAS): Customer Service 1928 Customer Area
WINDTRE reminds you that, from March 2019, on all new SIM activations, rechargeable or post-paid, a technical block is active, so-called barring, which prevents the activation of the so-called premium services VAS; if you are interested in deactivation, you can always request, free of charge, the unblocking through the following channels:
  • By calling Customer Service 1928
  • By sending a PEC to the address: with the attached form that can be downloaded on the following page completed in its entirety
  • If you are the Legal Representative (or the Delegate with power of signature) in total autonomy from the Customer Area, or alternatively, by downloading the form on the following page and, once completed in its entirety, sending it to the PEC: CustomerCareWindTreBusiness@pec.windtre .it
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