IMPORTANT NOTICE: Modification of the conditions of the Fixed Contract

As a result of the need to change the positioning of the offer and with the need to allow WINDTRE to continue to provide service levels in line with the growing needs of the market, as of March 1, 2023 the cost of the offers Super Office One, Office PLUS 200, Office ONE 200, will be increased by €3 (excluding VAT) per month.

Customers affected by this change will receive a specific notice in their WINDTRE Phone Account, issued in January 2023.

Modification of the General Terms and Conditions

As of 1 March 2023, the amendment to the General Terms and Conditions, which you have previously signed, shall come into force. The General Terms and Conditions shall be amended in Section 4.5 "Payment of the Service Fee - Price Adjustment" as follows:

The Customer shall be obliged to pay the consideration for the Services in accordance with the Economic Conditions. The payment of amounts on behalf of the Customer by third parties shall not give the latter any rights towards Wind Tre S.p.A.

The Customer acknowledges and accepts that, from January 2024, in the event of a positive annual variation in the FOI national consumer price index recorded by ISTAT in the month of October of the previous year, Wind Tre S.p.A. shall be entitled to increase the monthly price of the Service by a percentage amount equal to the variation in said index or in any case equal to at least 5% if said variation is less than said percentage. The adjustment, applied within the first quarter of each year, does not constitute a contractual amendment pursuant to Article 2.4 of these General Terms and Conditions and, therefore, does not entitle the Customer to withdraw from the Contract at no cost". The amount of the monthly price of the Service, thus adjusted, may be rounded down to the nearest euro cent.

Wind Tre S.p.A. shall annually report such adjustment on its website and by publication in a national newspaper during the seven calendar days preceding the application of the variation.

Procedures for exercising the Right of Withdrawal

Pursuant to art. 98-septies decies, paragraph 5 of Legislative Decree 207/2021 (ex art. 70, paragraph 4 of Legislative Decree 259/03), if you do not accept such variations, you may exercise your right to withdraw from WINDTRE services or switch to another operator without penalties or deactivation costs by March 1, 2023, by sending a communication stating "Modification of contractual conditions" as the reason for withdrawal through one of the following channels: Registered letter with return receipt to the following address: Wind Tre S.p.A. Customer Service 1928 Casella Postale n. 14155 Ufficio Postale Milano 65 - 20152 Milan; PEC at CustomerCareWindTreBusiness@pec.windtre.it; call 1928 to acquire your request; by connecting to the following link https://selfcare.windtrebusiness.it

In the case of transfer to another operator with number retention, in addition to sending the notice of withdrawal, you must also make the request for transfer directly to the other operator within the same deadline of 1 April 2023.

In the case of withdrawal, if the line affected by the change is associated with a contract for the purchase of a product in instalments (e.g. Modem, Telefon0, etc.), in the aforementioned communication and before withdrawing from the contract or switching to another operator, you may decide whether to pay the remaining instalments in a single instalment or to keep the instalment payment active until the natural expiry date, indicating this choice in the communication you will send.
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